Customer Service

Baptist Health- Montgomery

We are excited to offer Viva Health to employees of Baptist Montgomery. We pride ourselves on offering customers competitive benefits, outstanding value, and quality providers. Since we started in 1995, Viva Health has grown to be one of the largest health plans in the State of Alabama. Viva Health is a Member of the UAB Health System.

The network of participating providers for this Plan includes Baptist Medical Center East, Baptist Medical Center South, Prattville Baptist Hospital, and UAB Hospital (including Callahan Eye Foundation and The Kirklin Clinic) for inpatient and outpatient care, and the participating physicians who admit to these facilities for physician services. It also includes access to the entire Viva Health network of optometry and ophthalmology, podiatry, pain management, allergy and immunology, and chiropractic providers. Montgomery Surgical Center is a participating provider for outpatient surgical services. The Pediatric Clinic, LLC and Children’s Hospital are participating providers for pediatric services. Please see the Baptist Health provider directory at www.myvivaprovider.com for a list of the plan’s participating providers.

If you have any questions, please call Customer Service at 1-800-294-7780 or 205-558-7474 (TTY: 711) or e-mail us at vivamemberhelp@uabmc.edu. If you would like to receive a hard copy of your plan materials you may request them from our Customer Service department. Our office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. Our Customer Service Representatives are here to help you.